Player Connected — Privacy Policy

Pilot version · Last updated November 14, 2026 Operator: Kyle Wolff, doing business as Player Connected Contact: support@playerconnected.app

This policy will be reviewed by legal counsel and updated before Player Connected is released to the public.

1. What Player Connected is

Player Connected is a mobile app that helps parents of youth soccer players in the United States find guest-player spots at tournaments, and helps coaches find guest players to fill their rosters. This policy explains what information we collect, how we use it, who can see it, and the choices you have.

2. Accounts are for adults only

Player Connected accounts are for adults (18 or older): parents or legal guardians, and coaches. Children do not create accounts and do not use the app.

A parent or guardian may add player profiles for their own children. The parent provides that information, controls it, and can change or remove it at any time.

We do not knowingly collect personal information from anyone under 18, and children may not use the app. If we learn that a child has used the app, we will delete that account and its data. Parents can review and correct their child's information in the app at any time, and can have it deleted by emailing support@playerconnected.app.

3. Information we collect

Account information. Email address, password (stored securely by our authentication provider; we never see it in plain text), whether you are a parent or coach, display name, city and state, and an optional profile photo of you (the adult account holder).

Coach information. Club name, and the credentials a coach submits for verification (for example SafeSport, background-check, and concussion-training certificates). Credential documents are reviewed by our team, stored privately, and are not shown to other users.

Player profiles (entered by a parent). First name and last initial; birthdate (used only to calculate the player's age group and never shown to other users); gender; positions; playing level; club. Optional details a parent may add: jersey number, dominant foot, height, weight, skill tags, accomplishments, a short bio, and links to highlight videos hosted on YouTube or Vimeo. We do not allow photos of players.

Activity in the app. Posts (a player available for a tournament, or a coach's open spot), Auto-post settings (the states and dates a player is available), saved searches, coach selections and the parent's accept or decline response (including any decline reason chosen), favorites, and which verified coaches viewed a player's details.

Messages. The content of in-app conversations. See Section 6.

Notifications and device. A push-notification token and the device platform (iOS or Android), used to deliver the notifications you allow.

Subscriptions. If you subscribe to Player Connected Plus, Apple or Google processes the payment. We receive your subscription status (active, trial, or expired), not your card or bank details.

4. Who can see what

Other users can see your display name, role, city and state, and the posts you create.
A player's full profile (bio, highlight videos, and the detailed player card) is visible only to the player's parent and to coaches we have verified. Coaches who are not verified see only the player's first name, last initial, and the basic details in a post (age group, gender, level, positions).
A player's birthdate is never shown to anyone other than the parent.
Parents can see which verified coaches viewed their player's full profile.

5. How we use information

To run the matching service: showing relevant posts, matches, and selections.
To send the notifications you have allowed, and account emails such as sign-up confirmation and password reset.
To verify coaches and keep the community safe: moderation, investigating reports and blocks, and enforcing our Terms.
To provide Player Connected Plus features to subscribers.
To comply with the law and respond to lawful requests.

We do not sell personal information. We do not show ads, and we do not use third-party advertising or tracking tools.

6. Messages are stored and monitored for safety

Because this app involves children, all in-app messages are stored and may be reviewed by our moderators to investigate reports and enforce our safety rules. Messages that appear to contain phone numbers or email addresses are automatically flagged for review. Please keep communication in the app and do not share personal contact information.

7. Tournament information

Tournament listings come from public sources and from tournament links submitted by users and approved by our team. Tournament data is not personal information about you.

8. Service providers

We share information only with providers that help us run the app, and only as needed:

Supabase — database, sign-in, file storage, and server functions.
Expo, Apple, and Google — delivering push notifications.
Resend — sending account emails (sign-up confirmation, password reset).
RevenueCat, the Apple App Store, and Google Play — processing and tracking Plus subscriptions.
Cloudflare — our domain and email routing.

Highlight videos are hosted by YouTube or Vimeo. When you watch one in the app, that service may collect information under its own privacy policy.

9. How long we keep information

Account and profile information: while your account is active.
Messages: 24 months, unless needed longer for an active safety investigation or required by law.
Coach verification records: while the coach account is active, and longer only if needed for safety or legal reasons.
When you delete your account in the app, your account and personal information are deleted right away. Copies in routine backups, and any records we must keep for legal or safety reasons, are removed within 30 days or when no longer required.

10. Your choices

See or correct your information: edit your profile and player profiles in the app, or contact us.
Delete your account: in the app, go to Profile → Account settings → Delete account. You can also email support@playerconnected.app from your account's email address with the subject "Delete my account" (or "Delete my player" to remove one player's information). Instructions are at playerconnected.app/support.
Notifications: turn notifications off in the app or in your phone's settings.
State privacy rights: depending on where you live, you may have rights to know, access, correct, or delete your information. Email us and we will respond as required by law.

11. Security

We use industry-standard protections, including encrypted connections, securely stored passwords, and database access rules that limit who can read each piece of information. No system is perfectly secure, and we cannot guarantee absolute security.

12. Changes to this policy

We may update this policy. If we make significant changes, we will let you know in the app or by email. The "Last updated" date above shows when it last changed.

13. Contact

Kyle Wolff, doing business as Player Connected — support@playerconnected.app