Player Connected — Support
Email: support@playerconnected.app
We read every message and usually reply within 1–2 business days.
Common questions
I didn't get my sign-up or password-reset email. Check your spam or promotions folder for a message from Player Connected (no-reply@playerconnected.app). Reset links expire, so request a new one if it's been a while, and always use the newest email.
How do I cancel Player Connected Plus? Plus is billed through Apple or Google. On iPhone: Settings → your name → Subscriptions → Player Connected. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → Player Connected. You keep Plus until the end of the period you paid for.
How do coaches get verified? In the app, go to Profile → Get verified and upload your current credentials. Our team reviews them, usually within a few business days.
How do I report or block someone? In any chat, tap ••• (top right) to report or block the other person; press and hold a message to report it. On any post, tap "Report this post." Reports about a child's safety are handled first. Our child-safety contact is support@playerconnected.app — if a child is in immediate danger, call 911. Reports involving a child's safety are handled first.
Delete your account
In the app (fastest): Profile → Account settings → Delete account. Your account is deleted right away.
By email: if you can't access the app, you can ask us to delete your account.
- Email support@playerconnected.app from the email address on your account.
- Use the subject "Delete my account." (To remove only one player's information, use "Delete my player" and include the player's first name.)
- We confirm by email and complete the deletion within 30 days.
What gets deleted: your account and profile, your player profiles, posts, saved searches, Auto-post settings, favorites, and push-notification tokens. What we may keep, and for how long: messages and safety or moderation records, for up to 24 months or as long as needed for an active safety investigation or as required by law; records of subscription purchases, which Apple or Google keep under their own policies.
Deleting your account does not cancel a Plus subscription — cancel it in your App Store or Google Play settings first.